Privacy Policy

Information You Provide

• Account Information: When you create an account, we collect your email address and any profile information you choose to provide.
• Usage Data: We collect the queries you submit and your interactions with the service to provide and improve our AI-powered responses.
• Communications: When you contact us, we collect the information you provide in your messages.

Information Collected Automatically

• Device Information: Browser type, operating system, and device identifiers.
• Log Data: IP address, access times, pages viewed, and referring URLs.
• Cookies: See our Cookie Policy for details.

We use your information to:

• Provide, maintain, and improve our services
• Process your queries and generate AI-powered responses
• Send you important updates about the service
• Respond to your inquiries and support requests
• Detect, prevent, and address technical issues and security threats
• Analyze usage patterns to improve user experience
• Comply with legal obligations

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: We share data with third-party vendors who assist us in operating our service (e.g., cloud hosting, analytics).
• Legal Requirements: We may disclose information if required by law or in response to valid legal requests.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred.
• With Your Consent: We may share information with your explicit consent.

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. Specifically:

• Account Data: Retained while your account is active and for 30 days after deletion request.
• Query History: Retained for 90 days for service improvement, then anonymized or deleted.
• Log Data: Retained for up to 12 months for security and analytics purposes.

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data.
• Correction: Request correction of inaccurate data.
• Deletion: Request deletion of your personal data.
• Portability: Request a machine-readable copy of your data.
• Objection: Object to certain processing of your data.
• Restriction: Request restriction of processing in certain circumstances.

To exercise these rights, contact us at privacy@farchat.app.

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit (TLS 1.3) and at rest (AES-256)
• Regular security assessments and penetration testing
• Access controls and authentication requirements
• Employee training on data protection

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

Our service is not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Your information may be transferred to and processed in the United States, where our servers are located. We ensure appropriate safeguards are in place for international transfers.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of the service after changes constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@farchat.app
• General inquiries: hello@farchat.app